Our Circle of Excellence
Join a community dedicated to your success and your team’s growth.
Join a community dedicated to your success and your team's growth.
Strategic meetings of vice presidents
Strategic meetings to anticipate future challenges in contact centers.
Twice a year in Montreal and Quebec City, vice presidents meet to set strategic priorities and discuss industry challenges.
An essential opportunity to define our priorities
We explore key themes to prioritize for our communities of practice and benchmarking studies, in order to prepare organizations for future challenges
About the Rencontres
An essential opportunity to define our priorities
We explore key themes to prioritize for our communities of practice and benchmarking studies, in order to prepare organizations for future challenges
Meetings objectives
Prioritize the themes of studies and communities of practice
Sharing views on the future of the industry.
Discussing emerging trends across the three key pillars – Operational processes
– Human resources management
– Technologies
Benchmark studies
Is your contact center facing challenges such as service management, quality, recruitment, retention, transformation, and adapting to new channels?
If your operations face one or more of these challenges, the Circle of Excellence becomes a strategic tool to achieve customer service excellence.
With more than 100 benchmarking studies already completed, as well as quarterly studies and surveys, we analyze customer contact centers data and processes, then share our findings with our members.
Explore the topics of our studies
Beaconing studies
Is your contact center facing challenges such as service management, quality, recruitment, retention, transformation, and adapting to new channels?
If your operations face one or more of these challenges, the Circle of Excellence becomes a strategic tool to achieve customer service excellence.
With more than 100 benchmarking studies already completed , as well as quarterly studies and surveys, we analyze customer contact centers data and processes, then share our findings with our members.
Studies over the past two years
Get a copy of the executive summary of our latest study
Themes of our studies
● 2024-03 Dashboards and performance indicators
● 2024-02 Customer satisfaction measurement
● 2024-01 Training, coaching, and career development for agents
● 2023-03 RVI – Live chat and Conversational Bots
● 2023-02 Complaint and Claim Management
● 2022-03 Customer Contact Center Technologies
For more information about upcoming meetings or any questions, please feel free to contact us.
Our communities of practice
Leveraging innovation in contact center management
Operational processes
Technologies
Human resources management
Our communities of practice
Leveraging innovation in contact center management
Operational processes
Technologies
Human resources management
Our communities encourage discussions on best practices and new trends, both in Quebec and internationally
● Performance Management
● Quality Management
● Customer Experience
● Workforce Planning
● Performance Indicators
● New work Organisation Techniques
● Contact Center Development Through New Technologies
● And much more…
For more information about upcoming meetings or any questions, please feel free to contact us.
Manager skill development
Recognized as a key player in the industry, Services Triad plays a pivotal role in the development and sharing of knowledge within the contact center sector.
Services Triad leverages various communication methods and organizes multiple training and knowledge-sharing activities for professionals in the customer contact center industry.
Manager skill development
Recognized as a key player in the industry, Services Triad plays a pivotal role in the development and sharing of knowledge within the contact center sector.
Services Triad leverages various communication methods and organizes multiple training and knowledge-sharing activities for professionals in the customer contact center industry.
Training session for frontline managers
Your supervisors are the messengers who carry your business objectives forward. They also serve as the communication link between your employees and your customers. These development sessions will help them expand their skills and improve their performance.
For more information about upcoming meetings or any questions, please feel free to contact us.